Policies
Shipping policy
How we process, pack, ship and track orders.
Last updated October 28, 2026
Order processing
Orders are processed in the order they arrive, subject to stock. Processing time is separate from the time the carrier takes to deliver. We send order and shipping updates to the email address you give at checkout.
Your shipping address
Please check your address carefully before you order. We can't be responsible for delays or failed deliveries caused by an incorrect or incomplete address. If you spot a mistake, email info@peptidedelivery.io straight away. Once an order has been packed, we may not be able to change it.
Tracking
Every order ships with tracking. We email the tracking number when the shipping label is created. Carrier updates can take some time to appear after that.
Delivery times
Any transit time we mention is an estimate, not a guaranteed delivery date. Weather, holidays and carrier delays can all affect when a parcel arrives.
Lost or damaged parcels
If a parcel seems lost, or arrives damaged, email info@peptidedelivery.io with your order number, a short description and photos where you can. We'll review the carrier information and work out the next step with you.
Shipping restrictions
Some products can't be shipped to every destination. We may decline or cancel an order for a location where a product can't lawfully or sensibly be shipped. A product being listed on this site doesn't mean it can go to every address.