Policies
Returns and refunds
All sales are final once an order ships. Here is how we handle problems.
Last updated October 28, 2026
All sales final once shipped
Research products can't be restocked once they leave the warehouse. For that reason we can't accept returns or exchanges after an order has shipped.
Damaged, wrong or missing items
If something arrives damaged, if you received the wrong product, or if an item is missing, email info@peptidedelivery.io within 48 hours of delivery. Include your order number and photos of the parcel and the vial. We'll put it right.
Before your order ships
Need to change or cancel? Email info@peptidedelivery.io as soon as you can. Changes and cancellations are only possible before the order leaves the warehouse.
Questions
Questions about this policy can go to info@peptidedelivery.io or through our contact page.