Shipping
How delivery works
From checkout to your bench, here is exactly what happens to your order and what to do when it arrives.
Step by step
What happens after you order
Place your order
Pick a vial size, add it to your order and confirm at checkout that it is for laboratory research. You must be 21 or older.
We pack it
Each vial is held in place so the glass can't knock around. The outer box is plain, with no product names on the outside.
It ships with tracking
As soon as the label is created, the tracking number lands in your inbox. Carrier updates can take a few hours to appear.
It arrives, you store it
Open the parcel, check the vials against your order, and move them into cold storage. Something wrong? Email us with a photo.
Packing
Packed so the glass arrives intact
Small glass vials need a snug fit. Each one sits in its own slot, and the box is sealed before it leaves the bench.
- Vials held in place inside the box
- Plain outer packaging with no product names
- Packing slip matched to your order
On arrival
What to do when your parcel lands
Lyophilized peptides are dry powders, so they cope well with ordinary transit. Storage is what matters once they arrive.
- Check each vial against your packing slip and the batch numbers on the labels.
- Put sealed vials in a fridge at 2 to 8 °C, or a freezer at -20 °C for longer storage.
- Keep them out of direct light. Let a vial reach room temperature before you open it.
- Email us within 48 hours if anything is damaged or missing, with a photo.
Shipping details
The fine print, in plain words
The full rules are in our shipping policy. Here are the parts people ask about most.
When will my order ship?
Orders are packed in the order they come in. You get an email with the carrier and tracking number when yours ships.
Can I change my address after ordering?
Email info@peptidedelivery.io straight away. We can update it until the order is packed, but not after it has left the warehouse.
Do you ship everywhere?
Not every product can be sent to every destination. If we can't ship an item to your address, we'll tell you before anything is charged.
My parcel is late or lost. What now?
Check the tracking link first, since carrier scans can lag. If it still looks stuck, email us your order number and we'll chase the carrier for you.
What if something arrives damaged?
Email us within 48 hours with your order number and a photo of the parcel and the vial. We'll sort out a replacement or a fix.
Ready to stock your bench?
Browse all 19 research compounds, each batch-numbered and shipped with tracking.